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Getting Started

I selected “Remember this device,” but I want to use both my password and access code. How do I change this?

We will need to reset this setting for you so you can receive a verification code by email and enter it each time you log in. 

Please contact us at [email protected] for assistance.

When I set “Remember this device,” why am I still prompted for both my password and verification code?

Multi-factor authentication runs on each device you use to log in.

When you use a different device, you will need to select the “Remember this device” option on that device to log in using only your email address and password going forward.

To stop receiving and entering a verification code on this device, follow these steps: 

  1. Log in with your email address and password.
  2. When prompted, enter the verification code sent to the email address you used to log in.
  3. Select the “Remember this device” checkbox, then click the “Verify Email Code” button. You will then be able to log in with just your email address and password going forward.

How do I change the email address used to receive my sign-in code?

To change the email address used to receive your verification code, we will need to reset your account so you can register a new email address. 

Please contact us at [email protected] for assistance.

What is Disney Campaign Manager?

Disney Campaign Manager is Disney’s simple solution for streaming TV ad buying that gives you the ability to launch, measure, and optimize Hulu and Disney+ campaigns all in one platform. With Disney Campaign Manager, you can:

  • Set flexible budgets with a low minimum spend of $500 per campaign.
  • Reach Disney audiences by demo, location, interests, show genres, and more.
  • Easily track your up-to-date campaign status, budget and impressions right on your dashboard.
  • Maintain control of your campaigns from start to finish, with the options to stop, pause, or cancel them at any time.

Disney Campaign Manager is a flexible and easy-to-use solution that allows brands and agencies of all sizes to stream ads next to TV’s biggest shows.

How’s advertising on Hulu different from traditional TV?

Traditional TV Advertising
Self-Service Solution for Streaming TV Advertising
Complexity
Simplicity
Traditional TV Ad campaigns are often managed by a third party or agency, which doesn’t give smaller businesses the opportunity to test and learn while they spend within their budgets and grow at their own pace.
Our simple, self-service solution gives you control over all aspects of your campaigns. From identifying your targeting parameters to setting your budget to uploading your creative and paying by credit card—we make it easier
than ever to launch, optimize, and monitor up-to-date campaign data.
Delayed Measurability
Up-to-Date Data
You can wait anywhere from 2 weeks post-campaign to 60-90 days after the end of the quarter in which your campaign ran before you see any reporting on the impressions for your Ad. (IAB, “Advanced TV Matrix”)
You no longer have to wait. With our self-service solution, you can see your up-to-date ad performance, right in your dashboard. This allows you to refine and optimize creative, budgets, targeting, and other parameters for
maximum effectiveness.
Content-Based Targeting
Audience-Based Targeting
Traditional TV targeting is predominantly content-based, meaning, you target by TV show and when it airs. This can be a great solution for getting brand messages in front of a wide audience, but it’s like casting a wide net
over a pond—you will likely catch fish, they just may not be the ones you wanted to catch.
Streaming TV Advertising is audience-based, meaning, you can target your Ads to reach the right consumers based on a wide array of demographic indicators: zip code, age, gender, interests, and beyond. Plus, you still have
the opportunity to target by program genre (ie – comedy, drama, reality, etc.). Audience targeting allows you to target with specificity so that you are more likely to reach your next customer where they are watching.

What does it cost to advertise on Disney+ and Hulu with Disney Campaign Manager?

Signing up for Disney Campaign Manager is free, and you can advertise on Disney+ or Hulu for as little as $500 per campaign. No hidden fees and no subscription, setup, or installation fees. Billing starts after your Ad starts running.

How can I create an advertiser account?

Creating an advertiser account in Disney Campaign Manager is easy. Simply sign up by providing your name and some basic information about your business. Once we verify your business, you will receive an invitation via email that will guide you through setting up your advertiser account. For most advertisers, the verification process will take 24-48 hours. (If you do not see an email from us, please check your spam or junk folder.) From there, you can enter the Disney Campaign Manager platform and start building your campaign.

If we cannot verify your business, you will receive an email detailing instructions for verifying via a different method.

Please contact [email protected] if you need assistance.

What should I do if I’m having trouble logging in?

Can’t log in to your account? Here are a few quick fixes that should get you up and running in no time.

If you can’t find your activation email, check your spam and promotions folders. You can also click the “Resend” button on the login page to have a new invitation sent to your email. 

If you see a 403 error after clicking on an activation link, try the following workarounds:

  • Use an incognito window
  • Use a different browser
  • Clear your browser cache and cookies
  • Remove ad blockers (if enabled)

If you’re still having trouble, reach out to our team at [email protected] and we’ll be happy to help.

How do I log in?

  1. Log in with your email address and password. If you are a new user, click the link in your invitation email, then enter and confirm your password.
  2. When prompted, enter the verification code sent to the email address you used to log in. The email address receiving the code is displayed at the bottom of the dialog. If you don’t receive the code, click “Resend Code” and check your email, including your spam folder.
  3. Click the “Verify” button.

A confirmation message will appear indicating that multi-factor authentication is enabled.

For added security, you will be asked to enter a verification code each time you log in.

If you prefer not to enter a verification code each time you log in, select the “Remember this device” checkbox the next time you log in after entering the code, then click the “Verify Email Code” button. You will then be able to log in with just your email address and password going forward.

How do I log in with just my email address and password?

  1. Log in with your email address and password. If you are a new user, click the link in your invitation email, then enter and confirm your password.
  2. When prompted, enter the verification code sent to the email address you used to log in. The email address receiving the code is displayed at the bottom of the dialog. If you don’t receive the code, click “Resend Code” and check your email, including your spam folder.
  3. Select the “Remember this device” checkbox after entering the code, then click the “Verify Email Code” button. You will then be able to log in with just your email address and password going forward.

If the “Remember this device” checkbox isn’t available, click the “Verify” button to complete the verification process. This option will be available the next time you log in.

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